Refund and Return Policy

At Farmgao, we strive to assist our clients as much as possible. We maintain an open cancellation policy under the following conditions:

Cancellation Window: Cancellation requests are only considered if they are made within 24 hours of placing the order.
Same Day Delivery: There is no cancellation policy for orders that fall into the Same Day Delivery category.
Damaged or Defective Items: If you receive defective or damaged items (including both durable and non-durable goods), please submit your concerns to our Customer Service staff. This must be reported within one day (24 hours) of receiving the goods. The seller will verify the issue and, upon confirmation, will resolve the matter at their own expense.
Expectation Discrepancy: If you believe the product purchased is not as described on the website or does not meet your expectations, you must bring this to the attention of our customer service team within 24 hours of receiving the product.
Final Decision: Our Customer Service Team will review the reported issue and provide a decision regarding the complaint.

Farmgao is dedicated to providing a premium shopping experience. To ensure your complete satisfaction, we offer:

7-Day Hassle-Free Returns: We offer a Free 7-day, "no questions asked" return policy to all our customers.
Process: If you are not satisfied with your purchase for any reason, you may initiate a return within 7 days of delivery for a smooth and easy experience.

If you encounter any difficulties or wish to initiate a return or cancellation, please reach out to our team: